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When I start the software, the "Last scan" says < 5min; however the "Last scan duration" says 7h 59min.  Usually my scans take less than 2 min.  Any idea why this can be?  Also I have a 1 terr hard drive with less than 30% used.
Hello Ernie303

 

This is not normal for Webroot scanning a PC. Is this a Mac or a PC that you are asking about the 7hr 59 min scan?
Dell PC.  Thank you
Hi Ernie303,

 

How is Webroot scanning now?

 

My advice would be to uninstall/reinstall Webroot. This should only take you 5 mintues to do. This usually resolves this sort of issue.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

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