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System Analyzer Results There is one active infection on your computer. How do I remove?

  • May 22, 2016
  • 5 replies
  • 657 views
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How do I remove active infection?

Best answer by TripleHelix

Hello @ElijahA 

 

Please Submit a Support Ticket and they will be happy to help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

    5 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • May 22, 2016
    Hi cdshearer
     
    Welcome to the Community Forums.
     
    If the System Analyzer is reporting that then you should immediately run a manual scan with WSA; click on the 'Scan my Computer' button in the main app panel. If WSA detects anything malicious it should disinfect/quarantine the infected components, etc.
     
    Post back when you have the results of the scan.
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    Jasper_The_Rasper
    Ssherjj
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    • cdshearer
    • Author
    • Fresh Face
    • May 22, 2016
    Threats detected 0
    Baldrick
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • May 22, 2016
    OK, well that should be good news.
     
    I would run the System Analyzer again just to make sure that it concurs with the malware scan you have just done. If it does then great but if it still persists in reporting a threat I would Open a Support Ticket to advise the Support Team of the inconsistency which they should be able to check out for you. I hope that helps?
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    Dermot7
    Ssherjj
    E
    New Member
    • ElijahA
    • New Member
    • February 10, 2021

        So I understand that this is from 4 years ago, but i am getting the same message from the analyzer, but the scan reports no threats. Running the analyzer again, it still reports that there is a threat on my computer. It seems that it’s detecting it on the analyzer but not the scanner itself. Can you still help me?

    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • Answer
    • February 10, 2021

    Hello @ElijahA 

     

    Please Submit a Support Ticket and they will be happy to help you.

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
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