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Hi,

 

I'm a user of the former Internet Security Essentials. As far as I know since Webroot realeased version 8.0.2 my license should has been upgraded to Internet Security Complete. I still have activated my Backup feature but I don't have access to the Password Manager.

 

Furthermore, I have to renew my license in the next month and according with the renewal form my current product is Webroot Security Complete.

 

Do I have any problem with my license or it's just the transition process is not over yet?

 

Thanks
It also shows in my WSA interface when i click in My account 

 

Keycode ----------

 

Product  Essentials

 

Version  8.0.4.24
Based on earlier replies in the thread, I am guessing that for some reason that did not get correctly activated as a Complete subscription.  You may need to Submit A Trouble Ticket to have Webroot Support correct this for you.

 
I have left a message to MikeR since support told me to contact sales

He has already helped me so i am confident he will help me again 

 
That should work fine.  If it is the same sort of issue as earlier in this thread, and a backend adjustment will fix it as I suspect, Mike has the ability to do that.
Looking into this now, I've sent you a private message. :robothappy:
ok thank you

Have sent you the answear 🙂
Well answear was fast :)

Mike has solved my "problem" by doing a manual upgrade.

Thank you
Unfortunatly my problem is still unsolved :(

Mike was unable to upgrade my license because of tax, told me to contact sales, however i am on the phone for more than 20min and nobody answear the call.
My apologies!  I marked it as Solved as your previous reply indicated it was.  I will remove the solutions if Sales ends up not being able to get this taken care of for you.  Just let me know 🙂
Still on hold 32 min 😞
I am very very upset because i finally was talking with a representative and he just hang up the call because he didnt find my email in the database.

What kind of support is this? I am asking.

Problem unsolved 😞
You might want to send a fresh PM to Mike regarding that.
Mike is going to make a new keycode, so i can say problem is solved now.

Thank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
Aweome!  Thanks Mike, you rock!
Thank you so much for your patience, mllopes. 

 

I apologize that I did not get it to you sooner!

 

 

Thank you, David! :D
Just to thanks Mike for his help.

Much appreciated

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