Same for me. Brought this up previously. When an update is released it is never updated to download directly

from the webroot website for at least 7 days. Also requested to join the beta group a few months ago with no response. The website download still is V9.0.28.48

Hello @jreddoch  & @stevecosta your right the download is still at v9.0.28.48 and I wonder why? @PVaddi  @BradW  @khumphrey  maybe can tell us something?

https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1131

http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

Thanks,

Submitted a support ticket and was asked to uninstall and reinstall.

Did this and still on the old version. The download link provided downloaded V9.0.28.48

and not the latest version V9.0.28.153. I have informed support and been advised to give them a call. 

Hello,

Telephoned support today and they connected remotely.

Been advised the update is on a gradual rollup and can take about 2 weeks from release date to be delivered.

Have been told it should automatically update in the next few days.

Hello,

Thank you for contacting Webroot Support.

Your computer is currently on the correct version of Webroot SecureAnywhere. The version you are referring to and trying to update to, is a version that has been released for Best Buy subscriptions of the software since those versions use a different installer than yours and off the shelf versions use.

Rest assured however, your Webroot is fully updated and still protecting your system as normal.

Thank you,

Webroot Support