Hello crispinsmom,

 

Welcome to the Webroot Community,

 

Would you mind doing a uninstall/reinstall of Webroot? This will only take 5 minutes to do.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

Thanks,

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Hi crispinsmom

 

Welcome to the Community Forums.

 

If I may just precise here...this feature that you appear to be 'lacking'; is actually a two component part of WSA and relies on (i) fucntionality in the WSA client installed on your system & (ii) the use of extensions added to your brower(s) automatically when WSA is installed.

 

So once you have tried the uninstalll/clean install suggest by Sherry, please go into your browser(s) and via the Exntension/Addon Manager check that the Web Filtering extension is (a) installed and (b) enabled. If either of these is a negative then post back together with the details of which browser(s) you use and we will see if we can assist further with getting that element working.

 

Regards, Baldrick

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