webroot has caught 8 threats and queued them for removal but nothing appears to be happening.
webroot stopped 8 threats in 5 popups and queued them form removal but does not seem to be doing anything I tried running a scan but it won't run for more than a sec and stops! Webroot appears to be overwhelmed. What now?
+62Hello Jimg99,
Welcome to the Community,
You can do a couple of different things:
1) Reboot the computer in Safemode with Networking and scan again. Sometimes malware that cannot be automatically removed in normal mode will be removed in safe mode.
2) If Safe Mode With Networking still is not able to remove the malware, you can also submit a Trouble Ticket and have Webroot Support take a look. This is a free service with your valid WSA license.https://www.webrootanywhere.com/servicewelcome.asp
Best regards,
Welcome to the Community,
You can do a couple of different things:
1) Reboot the computer in Safemode with Networking and scan again. Sometimes malware that cannot be automatically removed in normal mode will be removed in safe mode.
2) If Safe Mode With Networking still is not able to remove the malware, you can also submit a Trouble Ticket and have Webroot Support take a look. This is a free service with your valid WSA license.https://www.webrootanywhere.com/servicewelcome.asp
Best regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.