This is my first time trying to post a question and it's not been easy trying to guess what is what and where to do this. Be patient.
My webroot keeps looping, over and over again and again every 30 seconds or so.
This has happened three times in less than 6 months.
It happened again this week but fortunately the looping stopped some how and I am able to access my pc.
The other three times I had to call Geeksquad and 'give them my pc' before I could even use it.
That itself was a problem since all but one person had no idea what was going on and asked me to use my pc.
Dah! I called because I couldn't use it.
Just want to know if in fact I am the only one with this problem, as they eluded too.
webroot keeps looping: starts, starts, starts, never runs. 4 times this year. Why
this is the forth time this year that it has failed. The product goes into a loop and continues to execute and never run a scan in what seems like every few seconds up to 30 seconds. What is going on with this product that once upon a time worked great?
Note: Moving this thread to the other thread of the same topic that has replies. shorTcircuiT
Note: Moving this thread to the other thread of the same topic that has replies. shorTcircuiT
Hello @ and welcome to the forum.
It sounds like there may be a conflict somewhere. Please contact Webroot support here and they will be able to check out the system and figure this out for you.
It sounds like there may be a conflict somewhere. Please contact Webroot support here and they will be able to check out the system and figure this out for you.
Did you contact support before going to Geek Squad? Did Geek squad give you any information? Without any information it could be a number of issues. Your PC's HDD could be damaged, your OS could be have some corrupted files, the settings may be wrong, there are thousands of variables that could cause an issue.
Hello CT-User2013, welcome to the Community!
First of all, no worries about if you posted to the right place. We know it can be confusting for new members, and we do not mind helping direct you to the right board, or just moving your post if needed. You did get it in the exact right place though :)
As for your problem... I have never heard of WSA doing this. Until very recently, I was a Geek Squad employee, NOT at the store level. I spent 2 1/2 years in what you would call an escalation department, and any problems like this were reported to me so that I could report it to Webroot.
I am not saying you are the ONLY one who has had this problem, but I have never heard of it and I am quite sure the Geek Squad agents you have dealt with really have not either.
SO..... we can do a couple of things.
Normally I would reccomend that you do a "clean re-install" of WSA. In this case, however, I would be VERY surprised if Geek Squad has not already done so. That woud be the FIRST thing they should do regarding this.
So... I think it would be best to submit a Trouble Ticket to let Webroot Support take a look at it. It would be best if you do NOT uninstall or change any settings in the WSA software unless Support tells you to: they need to be able to see the problem in order to collect data and figure it out.
I would REALLY like to hear what Support has to say about this, so that if we do encounter it in the future I will KNOW what to do about it.
I hope this helps!
First of all, no worries about if you posted to the right place. We know it can be confusting for new members, and we do not mind helping direct you to the right board, or just moving your post if needed. You did get it in the exact right place though :)
As for your problem... I have never heard of WSA doing this. Until very recently, I was a Geek Squad employee, NOT at the store level. I spent 2 1/2 years in what you would call an escalation department, and any problems like this were reported to me so that I could report it to Webroot.
I am not saying you are the ONLY one who has had this problem, but I have never heard of it and I am quite sure the Geek Squad agents you have dealt with really have not either.
SO..... we can do a couple of things.
Normally I would reccomend that you do a "clean re-install" of WSA. In this case, however, I would be VERY surprised if Geek Squad has not already done so. That woud be the FIRST thing they should do regarding this.
So... I think it would be best to submit a Trouble Ticket to let Webroot Support take a look at it. It would be best if you do NOT uninstall or change any settings in the WSA software unless Support tells you to: they need to be able to see the problem in order to collect data and figure it out.
I would REALLY like to hear what Support has to say about this, so that if we do encounter it in the future I will KNOW what to do about it.
I hope this helps!
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