Skip to main content
Customer Support Customer Support

Webroot not working on firefox

  • April 15, 2015
  • 1 reply
  • 50 views
S
Hi there,
 
So I've been using webroot a long time, but all of the sudden it's no longer working on Firefox. I can't even get firefox to do anything but crash when it's on. If I turn the extension off by creating a new profile, Firefox is fine.
On Chrome, it works fine with just password manager, but when I turn on web filtering it says on the bottom that it's constantly waiting for the extension.
Is there a way I can just use password manager on Firefox? I don't want to have to give up my browser just to use passwords on Chrome.
 
Thank you!

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • April 16, 2015
    Hello staceyclarke,
     
    Welcome to the Webroot Community,
     
    Sorry you are having issues with the Webroot Webfilter. The Beta team is working on a new Webfilter and it's not available to the consumers right now. If you want to disable the Webfilter then please go to FF and in the right hand upper corner for the menu and look for add ons and disable the Webfilter there. See if this helps FF from crashing.
     


     
    Hope this is what you are asking about. If you need to to submit a Support Ticket free of charge with an active subscription they will look into this for you as well.
     
    Hope this helps,
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Petrovic
    Terms & ConditionsAccessibility statement