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What to do about false positives?

  • October 15, 2014
  • 6 replies
  • 47 views

I keep getting false positives on a liverail.com ads. I've checked with site I go to regularly & they say there is no malware, virus, etc on their site or the ads they show. Webroot will sometimes block the whole page or restarte that page.  This is a site that I have been going to for years & have never had any issues until I install Webroot Internet Security.
 
Any suggestions?
 
 
 
 
I'm using Firefox & it is update to date, windows 7 , also up to date.
 
 

6 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
I'm not having any issues viewing that site I will check with other browsers.
 
Thanks,
 
Daniel 😉

RetiredTripleHelix
Gold VIP
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Here is my reports so can you try again and check the URL at your end here: URL/IP Lookup | Webroot BrightCloud may I ask what part of the world you are from as it could be a local issue?
 
Thanks,
 
Daniel ;)
 


 
 


 
And doing a search on Google all Green Checkmarks!
 


shorTcircuiT
Gold VIP
  • Gold VIP
  • October 15, 2014
Is it the ads that are being delivered by liverail.com that are being blocked?

  • Author
  • Fresh Face
  • October 15, 2014
Hello,
 
I'm in Mesa,AZ & yesit  i the ads that are being blocked. Even when I click the link to OK the site, it will not doing it.  I've tried in on both IE & Firefox, I get the same issue with both browsers.
 
 
thanks,
 
Martha

RetiredTripleHelix
Gold VIP
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Can you please Submit a Support Ticket and they will let you know what's going on!
 
Thanks,
 
Daniel 😉

  • Author
  • Fresh Face
  • October 15, 2014
alright, thanks