I run a few programs once in a while, rkill.exe, JRT.exe, AdwCleaner.ext, and ComboFix.exe. It often finds things that Webroot has missed.
To whom should I send the files created by the above programs listing out the things Webroot has missed?
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Hi ahzoov.
Welcome to the Webroot Community,
Well I'd like to say that if Webroot misses someting then it's most likely a PUA,
Here is Webroot's stance on this.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Sometimes Webroot can miss a threat ..but no AV software is 100%. So you can relay your message to Support if you'd like.this may help Support out in knowing what threats that you say Webroot missed.
Thanks!
Welcome to the Webroot Community,
Well I'd like to say that if Webroot misses someting then it's most likely a PUA,
Here is Webroot's stance on this.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Sometimes Webroot can miss a threat ..but no AV software is 100%. So you can relay your message to Support if you'd like.this may help Support out in knowing what threats that you say Webroot missed.
Thanks!
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