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When I scan my PC it's frozen

  • 4 October 2014
  • 2 replies
  • 34 views
A
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When I run a webroot scan on my PC it's frozen.   It's stuck at 1 second.  I restarted MY PC and it still won't scan.

2 replies

Ssherjj
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Userlevel 7
Badge +62
@ wrote:
When I run a webroot scan on my PC it's frozen.   It's stuck at 1 second.  I restarted MY PC and it still won't scan.
Hello AlbanyDave,
 
Welcome to the Community Forum.
 
Are you running a PC or Mac? Because a reinstall usually fixes this problem. Let us know and we can give you instruction in doing a clean uninstall/reinstall/
 
 
Best Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
A
Rank
PC
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
PC
Hi AlbanyDave,
 
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
 
Thanks,
 
.....................
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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