When I scan my PC it's frozen

  • 4 October 2014
  • 2 replies
  • 34 views

When I run a webroot scan on my PC it's frozen.   It's stuck at 1 second.  I restarted MY PC and it still won't scan.

2 replies

Userlevel 7
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@ wrote:
When I run a webroot scan on my PC it's frozen.   It's stuck at 1 second.  I restarted MY PC and it still won't scan.
Hello AlbanyDave,
 
Welcome to the Community Forum.
 
Are you running a PC or Mac? Because a reinstall usually fixes this problem. Let us know and we can give you instruction in doing a clean uninstall/reinstall/
 
 
Best Regards,
PC
Userlevel 7
Badge +62
@ wrote:
PC
Hi AlbanyDave,
 
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
 
Thanks,
 
.....................
 

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