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When I run a webroot scan on my PC it's frozen.   It's stuck at 1 second.  I restarted MY PC and it still won't scan.
@ wrote:

When I run a webroot scan on my PC it's frozen.   It's stuck at 1 second.  I restarted MY PC and it still won't scan.

Hello AlbanyDave,

 

Welcome to the Community Forum.

 

Are you running a PC or Mac? Because a reinstall usually fixes this problem. Let us know and we can give you instruction in doing a clean uninstall/reinstall/

 

 

Best Regards,
PC

@ wrote:

PC

Hi AlbanyDave,

 

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

Thanks,

 

.....................

 

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