Why doesn't webroot recognize the free2you web ads spyware? I

  • 7 March 2015
  • 1 reply

I purchased webroot for a home a few weeks ago and now i have a repeating ad popup for free2you ads. I purchased this software to prevent this and it doesn't seem to be working.  Lame.

1 reply

Userlevel 7
Badge +62
Hello and Welcome to the Community Forum,
Free2you is classified as adware and a potentially unwanted program. Once it makes its way into your system, you’ll rue the day you were foolish enough to let it in. Because it was you, you let it in. It somehow managed to trick you into giving your approval for its installation, and now you’re stuck with it. The application will bombard you with a never-ending array of pop-up advertisements in the hopes of tricking you into clicking on them. That’s crucial for an ad-supported program, like Free2you, which is entirely dependent on clicks. Other than the frustration from the pop-ups, you will also suffer from many other system issues due to Free2you, like frequent system crashes and slower PC performance.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection.  The more  users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!