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Please tell us a little bit about yourself and your experience with Security Awareness Training:
  • About your business and experience with SAT?
  • Is there a particular feature or course/template you would like to see added?
  • Ideas and questions about the product?
Hi Dan,



I hope you are well. I will be watching this forum closely.



Thanks



Dean
Hi Dan,



i'm very interested in Security Awareness Traing because i thing it's a strategic security tools, by covering the human side of malware threating.



Thanks,



Andrea R.
I think this is already in the roadmap, but I need templates that can be re-used for different organizations.
hey dan, everyone needs SAT just hard to get the buy in from customers
I'd really like to see Webroot add more 'in depth' training content like KnowBe4. This is one area where KnowBe4 has the upper hand. Their content is very diverse and covers a large area of security topics. I'm not referring to HIPAA, GDPR and PCI as such, but rather more content that specifically train users to be 'security smart' in regards to different security threats and how to deal with it. Just have a look at their Category list!:



Access

Advanced Persistent Threats

Anonymity

Apps

BYOD

Backup

Business

CEO Fraud

Common Sense

Compliance

Cyber Crime

Data Breach

Data Classification

Drive-by Downloads

Email Security

Encryption

Executives

FERC

FERPA

GDPR

HIPAA

HR

Harassment

Home Internet Security

Human Firewall

Identity Theft

Incident Response

Insider Threat

Internet

Internet of Things

Kids

KnowBe4 Tools

Launch

Malware

Micro-module

Mobile

NERC

NIST

Non-Technical

Non-Technical Security

Occupational Safety

PCI

PHI

PII

PIPEDA

Passwords & Authentication

Passwords and Authentication

Personal Security

Phishing

Physical Security

Policy

Pretexting

Privacy

Privileged User

Protect Data

Ransomware

Remote Work

SMishing

Safe Surfing

Secure Device

Secure devices

Security

Security Awareness Training

Security Threats

Security Triads

Sensitive Information

Social Engineering

Social Media

Software

Spear Phishing

Tailgate

Technical

The Cloud

Transferring Data

USB

VPN

Vishing

Wi-Fi

WiFi

Work Security Practices



I'll be honest, this has been a deal breaker for me, which his why I haven't switched to Webroot SAT as yet, but sitting on the fence waiting to see what Webroot will do in terms of better content. I haven't switched to KnowBe4 either as I'd like to be loyal to Webroot and would prefer everything in one place, but I'm wavering. Perhaps Webroot needs to do what KnowBe4 has done, and acquire another Company out there that specialises in this type of content. Something to consider...
I would second what remote-it has said above. Webroot content is way behind knowbe4, but since I am still struggling to get clients to use any content, I am happy currently with what is available and am assuming new content will be added over time. But being able to assign a specific content training to follow up on a specific issue or incident would be very valuable. Also, is there an ability to add customized training/content in any way?
I'd like to see some better reporting; we want to send reports after each campaign however the pie charts and CSV exports are not that great to send over without all the context so we have built this into a Word template and then export the data into it.



Anything that could produce a more user friendly report would be ideal.



Agree that more courses should be added on a regular basis. We do like the program feature though!
regular updtes would be great
Hi Dan,



Whats the durrent list of domains that don't get auto blocked by firefox and chrome when the "really clever" users click through?
As we get started with the Webroot SAT product, I'll be watching this space for tips/tricks/pitfalls from everyone who is going before me... 🙂
I agree with others we need more and better content. We too are having trouble getting customers to accept the cost for each person who is get training as we have a number of NPO who are on very tight budgets but would love to have something like this. Also agree we need much better and simpler reporting.
I need some guidance. I hope this is the right place. Let me know if otherwise 🚶🏿👍🏿.



I just started a Security Awareness Campaign for one of my customers. One of the users, did something I didn't anticipate. She received her 1st phishing email through the campaign & forwarded it to me. She asked me if it was SPAM.



How should I respond to her 🤔?

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