should put the fix here for everyone - i’m sure its always the same

Hello @rond 

The only thing you can do is Submit a Support Ticket and they will sort it out for you. I will ping @pstonethompson to see if he can do anything on the backend.

Thanks,

@rond I think this particular problem is specific to you - I have asked a colleague to check your app subscription status is in sync with our systems.

“No matter what i do”, Could you list what you have tried already? Because the first thing I do when i cannot connect to my VPN is restart my laptop. That is an instant fix because, in laymen terms, i have the firewall enabled with specific permissions and when i go against those permissions i have to troubleshoot.