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cant connect my VPN no matter what I do

  • 17 May 2020
  • 4 replies
  • 324 views

Please help!

4 replies

R
Rank

should put the fix here for everyone - i’m sure its always the same

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @rond 

 

The only thing you can do is Submit a Support Ticket and they will sort it out for you. I will ping @pstonethompson to see if he can do anything on the backend.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
P
Userlevel 6
Badge +17

@rond I think this particular problem is specific to you - I have asked a colleague to check your app subscription status is in sync with our systems.

M
Rank

Please help!

“No matter what i do”, Could you list what you have tried already? Because the first thing I do when i cannot connect to my VPN is restart my laptop. That is an instant fix because, in laymen terms, i have the firewall enabled with specific permissions and when i go against those permissions i have to troubleshoot. 

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