Connecting to web address

  • 15 June 2020
  • 1 reply

This is my first time using a VPN, & I was wondering how I connect to various websites.  I have tried & the connection is terminated. Being a newbie, really don’t understand the process, I hope you don’t mind taking the time to explain how to connect & the process. 


Best answer by TripleHelix 15 June 2020, 17:00

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Userlevel 7
Badge +63

Hello @FrancisJM 


For issues like this it’s best to Submit a Support Ticket as we can only do so much on the Community.


Here is the Online User Guide:


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.