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Connection failure

  • 5 June 2023
  • 1 reply
  • 52 views

Getting message Connection Failure when trying to access servers in Australia, Germany and France.  Have rebooted but problem persists.

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Best answer by ProTruckDriver 5 June 2023, 02:52

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Userlevel 7

Hello @angryangus 

On WiFi problems it’s best to get in contact with Webroot Support. Also when sending in a Support Ticket a Webroot Log is automatically sent with the ticket.

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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