Hey @REBEL1 ,

Welcome to the Community!

I’m sorry you’re having trouble connecting to the internet when using WiFi security. This particular product is very difficult for anyone on the forums to troubleshoot. Your best bet is to contact our SUPPORT TEAM - they have the tools to look at your account and make some adjustments in the back-end.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Thanks,

Keenan