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lose connection to gmail when webroot vpn is active

  • 10 January 2023
  • 2 replies
  • 64 views

located in Israel. When I connect to Webroot VPN, and attempt to connect to my gmail account, I get the followoing error message.

This site can’t be reached
The webpage at https://mail.google.com/mail/u/0/?authuser=0 might be temporarily down or it may have
moved permanently to a new web address.
ERR_FAILED

I cannot even connect to the webroot community, same message:

This site can’t be reached
The webpage at https://community.webroot.com/?utm_source=wifi-ipm&utm_medium=wifiipm&
utm_campaign=community might be temporarily down or it may have moved permanently to a new
web address.
ERR_CONNECTION_ABORTED

As soon as I disconnect from Webroot Wifi Security, everything is back to normal.

I would say that besides my gmail and webroot, most websites are still accessible when vpn is activated, but not all.

Running Windows 10 Pro on a desktop, Google Chrome browser

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Best answer by ProTruckDriver 10 January 2023, 20:03

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2 replies

Thanks for the advice. Will do the ticket

Userlevel 7

Hello @morgan60  Welcome to the Webroot Community Forum 😀

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

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