No help from Webroot

  • 25 August 2021
  • 1 reply

I keep getting “CONNECTION FAILURE” on my Webroot Wifi Security.  I have received ZERO help from Webroot.  I’m seriously considering uninstalling, even though I’ve paid for everything, and going with another company.  As far as I know I changed nothing; perhaps, one of the Windows updates messed with it?  I just don’t know what to do????


Best answer by TripleHelix 25 August 2021, 22:39

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Userlevel 7
Badge +63

Hello @Father Guido 


In most cases it’s a backend issue and only support can sort it out.


Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.