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Hello!

I had to do a clean install of the operating system on two of my MAC computers. Now that the OS is installed I am trying to reinstall Webroot WiFi security. I was able to install it on one of the computers but not the second. I am receiving the “too many open sessions” error message. After doing some research online here I realize it may have been necessary to de register the WiFi producer before I did the clean install. 

Now, after the fact, I need to de register several devices. How can I do that? By the way, I have a 5 device subscription.

Thanks,

Carmen

Put in a ticket.  The techs have to refresh your account to reset the license count.  In five years have had to do this maybe three times.

Put in a ticket.  The techs have to refresh your account to reset the license count.  In five years have had to do this maybe three times.

why is there no option for us to clear it off ourselves??? 

Hello @newmanbythechrist 

 

Yes only Webroot Support can sort it out for you see my post here:

Thanks,

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