VPN not connecting

  • 18 March 2020
  • 2 replies

Badge +1

On Windows HP laptop.

My VPN isn't connecting to "USA West".

This is the second time in past four months. Last time, I had to use "USA East".

What is happening with USA West VPN connections?


Best answer by khumphrey 18 March 2020, 21:02

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Userlevel 7
Badge +20

@hmuramo ,

Have you attempted an uninstall and reinstall of the software? This can sometimes clear out connectivity issues.

Is this happening when connected via mobile data as well as wifi? 

If an uninstall doesn’t resolve it, please reach out to our SUPPORT TEAM via ticket or phone.

Hope that helps!


Badge +3

I too am now having ‘VPN not connecting’ error.  Running  I uninstalled/reinstalled/rebooted.  No change,  Message is “connection failure” on the pink band at top of the “Connect” green screen.  Using ‘Automatic Location’.  OS is Windows 10.  Haven’t tried the Android version lately.  Ideas?