WiFi Secutity VPN Authentication

  • 30 December 2021
  • 1 reply

Userlevel 1

Recently started using Webroot WiFi Security VPN on my iMac.  When i initiate VPN, whether US East or West, i get an “Authentication Failed” message.  I have to switch between East and West until one of the two servers responds.  Is this typical for Mac users.  I’m also running it on my iPhone XR and the application allows me to choose “Auto Reconnect” and it works every time.  Thanks to any who can enlighten me about the iMac issue. 


Best answer by ProTruckDriver 30 December 2021, 20:03

View original

1 reply

Userlevel 7

Hello @SteamGauge1 

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.