Hey there @lloyd filby ,

I’m sorry to hear you’re having difficulty with the VPN product - have you attempted to contact our Support Team ?

Unfortunately, issues with WiFi security are particularly difficult to troubleshoot for anyone outside of the support team. This is because they have far more tools available to diagnose the issue. Please reach out to them via ticket or phone at your earliest convenience. 

Let us know how that goes - thanks!

-Keenan