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Hello @patrick73103 

 

You need to contact support Directly via Ticket or call them: 

 

Via Ticket: https://mysupport.webrootanywhere.com/supportwelcome.aspx?source=webrootwifisecurity

 

Via Phone: 1-866-612-4227

 

Or a place near you: https://www.webroot.com/us/en/support/contact

 

Thanks,

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