Hi:
What happens to "Unidentified Software" if I do NOT create an override, i.e. which setting(s) in the policy control "Unidentified Software."
Thank you!
Answer
What happens to "Unidentified Software" if I do NOT create an override
Best answer by nic
Until software is identified, it will monitor that process and make a record of changes it makes in case that software turns out to be malicious. If that is the case, it can then roll back any changes made.
This does put a burden on the computer while the software is in that state, so you'll want to either create the override or contact our support folks to get that software whitelisted.
This does put a burden on the computer while the software is in that state, so you'll want to either create the override or contact our support folks to get that software whitelisted.
+56Until software is identified, it will monitor that process and make a record of changes it makes in case that software turns out to be malicious. If that is the case, it can then roll back any changes made.
This does put a burden on the computer while the software is in that state, so you'll want to either create the override or contact our support folks to get that software whitelisted.
This does put a burden on the computer while the software is in that state, so you'll want to either create the override or contact our support folks to get that software whitelisted.
Hi Nic:
Got it, thanks. I wanted to make sure Unidentified Software is not handled/related to the action for Potentially Unwanted Applications (PUA) in the policy. Sounds like they're not related. And, Unidentified Software will not be quarantined by Webroot. Journaling/machine performance is the only concern. I think I'm on the right track here, ya?
Thank you!
Bob
Got it, thanks. I wanted to make sure Unidentified Software is not handled/related to the action for Potentially Unwanted Applications (PUA) in the policy. Sounds like they're not related. And, Unidentified Software will not be quarantined by Webroot. Journaling/machine performance is the only concern. I think I'm on the right track here, ya?
Thank you!
Bob
+56Yep you're on the right track. The software won't be quarantined until we make a determination on our end, unless it's behavior is obviously malicious from the getgo.
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