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1238 Topics
F
freydrewRetired Webrooter
published in Security Awareness Training
New Course Announcement: Cyber Resilience While Working from Home

One of our core commitments when we began developing Webroot® Security Awareness Training was to remain relevant. We pledged to continuously develop content that reflected the latest threats faced by businesses and users as they arose. One of the most significant challenges we’ve seen since the launch of our user training tool has been the shift to remote workforces forced by the novel coronavirus outbreak. It’s dealt a serious blow to the cyber resilience of many organizations and is something, we felt, needed to be addressed. We’re happy to announce that a course designed to do just that is now available. It’s a guide for organizations and their users to maintain their cyber resilience with dispersed workforces, and we hope you’ll enroll.   Why bother developing a Cyber Resilience while Working from Home Course? Cybercriminals know many remote workforces are no longer always under the watchful eyes of IT teams. They know some are even working from their own devices, often outsid

13836
kleinmat4103
Popular Voice
2 years ago
MakoNet
New Member
MakoNetNew Member
asked in Security Awareness Training
WR SAT Reports - Scheduled Interim Campaign

Our WR SAT point of contact clients are wanting an interim report during a campaign to see the users yet to action or complete and therefore require follow up prompting. A report showing up to date progress is a common request. I understand this feature is not yet available.

555
K
New Member
19 days ago
J
Webroot Employee
Jeremiah VorisWebroot Employee
posted in Endpoint Protection
Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917  

423
H
Popular Voice
1 month ago
D
New Voice
DragonsSuck
asked in Endpoint Protection
Webroot Offline

When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?

10212
J
Community Expert Advisor
3 months ago
J
Fresh Face
Jose Maria BasilioFresh Face
asked in Endpoint Protection
Endpoint Protection Local Repository

Hello CommunityCurrently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access?Best Regards

444
J
Fresh Face
3 months ago
JonathanB
Webroot Employee
JonathanBWebroot Employee
published in DNS Protection
DNS Leak Prevention - Beta II

The feedback we received from the previous beta was foundational to its success – to the extent that we did not receive one bug complaint or call to Support indicating a problem!! This community is truly awesome! – Thank you!Further feedback mentioned that the previous beta was challenging to participate in as you needed either a trial of DNS Protection or an active Webroot Management Console. We hear you! With this next beta, this time, no Keycode will be required! Simply download and use the Beta Runner! However, if you prefer to use a Keycode you already have, it can be specified.Why a second beta?No software should ever stand still, it must evolve and progress! The second release of DNS Leak Prevention has some awesome new features that further augment Leak Prevention; namely, we have added the ability to dynamically detect DoH servers! Whereas previously we leveraged BrightCloud to provide an up-to-date list, now that is just the foundation to build on - now new DoH servers are de

39218
TripleHelix
Moderator
4 months ago
JonathanB
Webroot Employee
JonathanBWebroot Employee
published in DNS Protection
DNS Leak Prevention BetaBETA

We are very pleased to announce the launch of the DNS Leak Prevention Beta. This is an opportunity for us to share with you the feature we are about to release, as well as to solicit feedback, both from a technical and functionality perspective. Download the Beta Runner (link removed)Documentation available (link removed) What is DNS Leak Prevention? This is a new patent pending feature of the Webroot DNS Protection product. It is designed to provide control of DNS by blocking all alternate DNS resources aside from those configured in Webroot DNS Protection. This is done by locking down port 53 TCP and UDP (DNS), port 853 TCP (DNS over TLS), and port 443 TCP to known DoH providers. Why are we creating DNS Leak Prevention? As Webroot DNS Protection is a DNS filtering product, if we are not filtering every DNS request, it means that things are being missed. For example, if a web browser were to be configured to get DNS resolution directly from its own server, and disregard what was confi

82514
JonathanB
Webroot Employee
4 months ago
H
Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
Mobile protection

Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?  

604
H
Popular Voice
4 months ago
Clauseee
Fresh Face
ClauseeeFresh Face
asked in Endpoint Protection
Could Someone Give me Advice Guidance on Implementing OpenText Cybersecurity Solutions in a Hybrid IT ?

Hello there,I am new to OpenText Cybersecurity solutions and am looking for some guidance on best practices for implementing these tools in a hybrid IT environment. Our organization is currently transitioning to a mix of on premises and cloud based systems; and we are particularly interested; in leveraging OpenText's solutions for data protection; threat detection; and response. What are the best practices for integrating OpenText's cybersecurity solutions with existing on-premises infrastructure and cloud platforms? Are there any common challenges or pitfalls that I should be aware of during this process?🤔How does OpenText support data protection; especially with regard to regulatory compliance? Are there particular features or modules that are particularly beneficial in ensuring compliance across hybrid environments?🤔Could anyone share experiences or recommendations on using OpenText's tools for incident response? I am interested in understanding how these solutions can help in ear

442
J
Community Expert Advisor
5 months ago
S
New Member
SkylarNew Member
asked in Endpoint Protection
Failed agent command

Hello Team, What does the reason why the status of the agent command is failed. I tried to uninstall Webroot on a device. After 22 hours I checked the command log and it says failed. The device is checking in fine on the console. Any reason why it fails?

531
J
Community Expert Advisor
5 months ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
posted in Security Awareness Training
Advice to Prevent Phish Tests from Overwhelming Help Desk

Every time  we push a phish test our help desk is inundated with tickets from clients “helpfully” informing us that they discovered a phishing email in their inbox.We’ve tried distributing the phish test over the course of a month to keep volume down, but that just spreads out the tickets.We have a few ideas we’re kicking around, but wondering if others have good strategies already in place. Thanks!

541
AsadP
New Voice
8 months ago
J
Fresh Face
jeremyvFresh Face
posted in Endpoint Protection
Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled?

Hi Webroot Team, Newbie here. Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled? Also, if the Web Threat Shield extension is disabled from a device with Webroot client program, does it mean that if the User accessed a malicious site, Webroot would not block it? Thank you.

1347
J
New Member
8 months ago
H
Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
Webroot is deactivated

I have a Mac which has Webroot installed a while back. Now suddenly it seems not to be activated. When I copied keycode manually to Webroot, nothing happens, it's just coming back to the same screen, informing:subscription information not available.Machine information:- Mac OS Catalina- Webroot 9.1.0.144I tried to install the latest version, but the installation is not completed, I guess because Catalina is not supported by the newest version. The program is not activated, so cannot upgrade Webroot on this computer to a newer version.Any idea to fix this?Thank you.

17113
TripleHelix
Moderator
9 months ago
R
Fresh Face
Rudi_77Fresh Face
asked in Endpoint Protection
Agent versions out of support and AV Engine updates - I'm new to Webroot!

Hi All, I’m a Webroot noob and just wanted to grasp how Webroot manages Agent Version lifecycle and how might that effect AV Definition updates.Apologies if there’s a topic or webpage displaying this info.I’m administering a site with a spread of 9.0.29.26 Agents, up to 9.0.35.12 and the Management Console I’m looking at gives a nice RAG status spectrum of the Agents, with the 9.0.29.26 coloured in Red...assuming that means it’s out of support?Is this just a visual indicator to suggest updating or has that version actually expired and at risk of not receiving the latest AV definitions? Regards 

673
TripleHelix
Moderator
9 months ago
mcattano
New Voice
mcattanoNew Voice
asked in Endpoint Protection
Webroot Endpoint Protection for MAC - Unable to Connect to Service

Hello all, Has anyone been experiencing this issue with the Webroot Endpoint Protection agent for MAC?  All our managed MACs in various sites, running macos 11/12/13/14, are experiencing this issue.  This has been happening since October 2023.  This happens after a reboot where the agent will load correctly and then crash during a scan.  Webroot Support has not provided any ETA on a fix. Thanks for any feedback, Michael     

32110
R
New Member
9 months ago
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Fresh Face
lcs0500Fresh Face
asked in Endpoint Protection
Error Codes for Endpoint installer

Where can I find a list of the error codes using wsasme.exe in a Windows script?Thank you.

696
S
New Member
9 months ago
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Fresh Face
getpaFresh Face
asked in Endpoint Protection
Crucial Endpoint Console Feature will be lost

With the deprecation of the endpoint management console, we have lost a critical tool to help support our clients.   Please add the client’s (WAN) IP address to the entities listing or to the summary section above or below the Internal IP as a suitable workaround.Using the Universal Reporter is too slow and cumbersome to obtain this information.  

2188
J
Community Expert Advisor
10 months ago
H
Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
OS support in each release

I think I read somewhere before, but I cannot find it out so if anyone can point me to that page, it would be great. Basically we are having mixed Windows 10, Windows 11, Mac High Sierra, Mac Catalina, Mac Sonoma. So, the Webroot Endpoint Protection agents are also in different versions. I want to have the list of each Webroot version which supports for which OS.For example:-Mac release 9.5.11.117 requires at least Big Sur macOS.In addition, I found this page https://www.webroot.com/us/en/legal#sys-reqs but not sure what versions mean here. Is macOS Sonoma a version with different builds? Or Sonoma 14.3 is a version and 14.3.1 is another version?Thank you.

491
AsadP
New Voice
10 months ago
J
New Member
Joe32143New Member
asked in DNS Protection
Webroot DNS for Azure point to site connections

Hi Team,anyone has any experience implementing DNS protection for users who use VPN (Point-to-site). In my case, it is bypassing the DNS filtring after the VPN gets connected. Tried to play with protected networks feature but no luck. Any experience, tip or advice would be welcome.We have mixture of Azure p2s and Sonicwall global VPN client, both bypass DNS agent.

261
J
Community Expert Advisor
10 months ago
A
Fresh Face
AniaFresh Face
asked in Endpoint Protection
browser malware

Dear Team, have you seen something like that before? Is it some kind of malware in my browser? I scanned the computer using different scans and I could not find anything. I unistalled the browser and the icons look normal. Is it something to worry about?   Normal look:  

934
TripleHelix
Moderator
11 months ago
A
Fresh Face
AniaFresh Face
asked in Endpoint Protection
Threat removal

Hello,I’ve got a question. I started my PC and this message poped up. Is it something I should worry about? I tried to remove a potential threat but it was impossible. It got stuck. I restarted my PC, scanned again and there was no such message anymore. I checked the console and it was fine. Could someone explain it? Is it false or sth?Thank you in advance  

1355
TripleHelix
Moderator
1 year ago
C
New Voice
chrisroseNew Voice
posted in Endpoint Protection
Deprecation of old Endpoint Management Console

Good day,I’m curious if anybody can shed any insight on the deprecation of the old Endpoint Protection Console and what we are to expect in terms of changes as of November 28th? I have reviewed training videos and understand where to perform most functions using the new console and entities.Please understand that we have hundreds of a sites listed in our consoles and I have reviewed the videos.Currently if I wish to go to the console and perform work on a site, I can go to the Sites list and I can search and find the site wether that is ABC company or XYZ, then I can click the little pop out or go to Endpoint Protection and click the “Go to Endpoint Protection Console” and I can access the old console.So what happens when the existing console is deprecated? will this button go away? Will  there be a new button that will jump us to the specific site in Entities?There are also some logs areas that I’m suspect will no longer be available.Currently I can see which users accessed a site in

2514
C
Webroot Employee
1 year ago
A
Fresh Face
antonioocorreiaFresh Face
asked in Security Awareness Training
Automating SAT Tool and Monthly Phishing Campaigns: Seeking Clarification

Hello, how are you?I'm sending this message because I would like you to help me clarify a few doubts.I've been testing the autopilot in order to automate the SAT tool.I have a couple of questions:1. Is it possible to create a monthly routine, meaning the campaign runs every month and sends a phishing email to users each month?2. Could you explain how SAT works?I look forward to your response.Best regards,António Correia

511
ggreenbaum
Webroot Employee
1 year ago
T
New Member
TheNickleNew Member
asked in Security Awareness Training
Webroot Security Awareness Training Platform Throwing a 500 Error

Hello all!I am a cybersecurity analyst for an MSP and I am in charge of the Security Awareness Training program. I have been getting this error when trying to access the Webroot SAT platform:{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}Probably every other day I get this error. It is getting annoying as I have to delay training until this error is resolved. Do you guys have insight as to why this is happening? Your help is much appreciated. Thank you! 

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ggreenbaum
Webroot Employee
1 year ago
A
New Voice
AmandaJayneNew Voice
asked in Endpoint Protection
Problem with Key Code change

I'm in the process of migrating end points from our old console to WGSM. I'm having issues with a couple of endpoints not accepting the key code changes. I will input the key code manually in the old console, they will appear briefly in the console for the key code they have been changed to, but they still report the old key code, so they eventually reappear in the old console.   I'm also having issues with one endpoint where I'm checking the GUI on the endpoint, sending the command to change the key code, checking in the GUI that the new key code is showing after refreshing the configuration, running a scan, then the key code is reverting back to what it was originally.   I'm starting to tear my hair out. Please can anyone help?

62617
A
New Member
1 year ago

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