Secure Cloud

Hi everyone 👋I’m Chris Saunders, Lead Product Manager at OpenText, where I’m responsible for the strategic development of our Cybersecurity Management Console supporting Endpoint Security, Endpoint Detection & Response, DNS Security and Security Awareness Training.I’ve spent over 20 years in cybersecurity, starting in engineering and enterprise support before moving into product. It means I’m passionate about building solutions that genuinely work in real-world environments and deliver an excellent customer experience.My role involves working closely with MSPs, partners, sales and engineering to translate real operational challenges into practical product improvements, using data and customer insight to prioritise what matters most.Outside of work, I’m a big fan of running and football (and by football I mean the proper kind, not American rugby 😄⚽️).I’m looking

I’d love to get some input from MSPs on where you’d like to see the dashboard and reporting experience evolve in the console.We’re spending more time thinking about how dashboards should surface the right information at the right time, and how reporting can move beyond static exports into something genuinely useful for operations, customers and decision making.A few prompts to get the discussion going: What dashboard tiles do you rely on most today and why? What’s missing or painful in current reporting? What would make dashboards genuinely more actionable for you? How do you use reports with customers versus internally? If you’re happy to share thoughts in the comments or via DM, I’d really appreciate the input. This will directly influence where we invest next.

The computer and laptop keyboards are hanging, and the device needs to be restarted to log in. If we uninstall webroot, it works fine. Please advise how to solve this issue, just renew webroot for another 1 year.

I have used, and trusted, webroot for many years.  That trust is damagedI received an email from a contractor.  I was expecting a quote from him, and the email purported to be a quote.  It contained a button to see the quote.  I did not check the URL the button pointed to.  I believe it was a .mx address which had noting to do with my contractorI clicked the button and it set up remote control for the criminal.  Webroot did not block it or warn me,The criminal managed to steal money from my mutual fund.  After I found I had been hacked I ran a full scan with webroot and got a clean bill of health.Why did webroot not catch this?Thanks 

Hi WSA CommunityWindows 11 Pro 25H2  Build 2600.7019  WSA popup reporting 32 Registry Errors.I start WSA System Optimiser and the Windows shows 4 Registery Entries and after Optimsing Shows 26 Entries. If I relaunch WSA System Optimiser reports 4 entries and 26 Post Optimising.Ran DISM /Online /Cleanup-Image /CheckHealth, DISM /Online /Cleanup-Image /ScanHealth and SFC /Scannow is an elevated Command Prompt no reported issues.Any ideas please ?Thank you SXR6

I wanted to thank the product managers of the macOS product line for the improvements in scanning capabilities and the more timely updates I’ve seen over this past year. macOS malware is infrequent/almost non-existent, but the fact that you’re keeping up with detection for the latest malware I can find says that your product is pretty solid

A new Macbook Air, M3 CPU. Sequoia 15.5.I downloaded  the Endpoint Protection Agent from Management Console. Run installation. Finished with information: Next Steps:The Webroot SecureAnywhere® application will launch automatically after you close this window. You will be guided through a few additional steps to finish activating your product. But Webroot is never coming up. Even I tried to run it manually, no success. Don’t have any warning, for example, that I need to allow an downloading app either. Any idea why? And how to continue the installation steps?Thanks.

We're looking to [optimize our existing/implement new] OpenText Cybersecurity setup and need expert guidance on security best practices. Seeking a consultant with 1-2 weeks availability to help us:Develop comprehensive threat detection and incident response strategies Set up advanced endpoint protection, email security, and backup management frameworks Integrate OpenText solutions with existing security tools and MSP platforms Optimize security operations, threat intelligence, and compliance management Train our teams on platform best practices and ongoing security optimizationExperience with similar OpenText Cybersecurity implementations and proven security expertise preferred.

Just wondering… Apple releases macOS Tahoe now. Have Webroot developer tested with beta versions? Is Webroot agent still working fine with each new OS version? Or should we wait until Webroot announces supporting to the new OS version?

​@JDeBerry   I see some Mac agents updated to version 9.7.2.182, while some others are still running version 9.7.1.110, but there is no announcement for this newest version. Wondering when it’s available, and what’s the change log?Thanks.

I was looking at my Google Account activity and noticed a listing for a Samsung S22 Phone and I have never owned a Samsung S22, in the middle of last month.I have had 2FA setup for ages and my Google Account has nothing to do with my Banking.Have scanned my Windows 11 PC with Webroot Secure Anywhere and Windows Malicious Removal Tool. I scanned Pixel Phone and Tablet with Webroot Mobile Security. I used full scans on all devices and nothing is being detected.I have changed my Banking Password and my Gmail Password.I don't have my Banking Password saved in my browser passwords.I tried tracing the device via google and it could not be found.The message on Google is "This session was used only briefly, and not recently. It’s already ended and has no access to your account."Any thoughts please?Thank you SXR6

Hello,We have updated our WSA Mac Business Agent to version 9.7.1.110.This release includes the following updates:As part of our integration with OpenText™ Cybersecurity, Webroot Business Endpoint is transitioning to OpenText™ Core Endpoint Protection. During this rebranding process, you may still encounter references to Webroot. Improvement in interactive installation experience for EDR/MDR. Device-level GSM policy support for selective installation and uninstallation of EDR/MDR. Security hardening.Previously installed business agents should update automatically. If you experience any issues related to the update, performance, or stability, please don’t hesitate to contact us.Thanks,JRathee

Good afternoon, My customer Vonburg TV is using webroot for antivirus. Now he has seen the picture beneath on one of his desktops. that Webroot issues a warning indicating that vonburgtv.nl might contain potentially unsafe content." Is it possible  that Webroot remove Vonburgtv.nl from its blacklist?Regards,Ger van de kolk

I am seeing an number of hits from different client of the Win.Trojan.Coffeeloader malware of the last couple of days.  Has anyone else seen this one.  I have done reading on this but doesn’t seem to be any real data on how to  properly check that these hits are legit and not false postives.  They seem to find the issue in ARMOURYAIOSDK.DLL from Asus Armoury Crate.  I have check the first system with additional malware checkers and found nothing.  Webroot has been quarantining the file but trying to get a second opinion from other checkers.  Anyone else seeing this?

Is there a supported method for mass updating the keycode on many PCs on a domain via GPO or otherwise?