Welcome to the Endpoint Protection and management console Discussion Forum!
Recently active
Hi there,We’ve been exploring some of the newer features with Webroot and I am curious if the Isolate function can be triggered automatically by the endpoint agent.The documentation seems to indicate that it is only a manual process, but that seems ineffective. By the time we have someone in the portal clicking the isolate button, it’s probably too late to do much good.Thanks for your help!Matt
📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917
When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?
Hello CommunityCurrently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access?Best Regards
Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?
Hello there,I am new to OpenText Cybersecurity solutions and am looking for some guidance on best practices for implementing these tools in a hybrid IT environment. Our organization is currently transitioning to a mix of on premises and cloud based systems; and we are particularly interested; in leveraging OpenText's solutions for data protection; threat detection; and response. What are the best practices for integrating OpenText's cybersecurity solutions with existing on-premises infrastructure and cloud platforms? Are there any common challenges or pitfalls that I should be aware of during this process?🤔How does OpenText support data protection; especially with regard to regulatory compliance? Are there particular features or modules that are particularly beneficial in ensuring compliance across hybrid environments?🤔Could anyone share experiences or recommendations on using OpenText's tools for incident response? I am interested in understanding how these solutions can help in ear
Hello Team, What does the reason why the status of the agent command is failed. I tried to uninstall Webroot on a device. After 22 hours I checked the command log and it says failed. The device is checking in fine on the console. Any reason why it fails?
Hi Webroot Team, Newbie here. Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled? Also, if the Web Threat Shield extension is disabled from a device with Webroot client program, does it mean that if the User accessed a malicious site, Webroot would not block it? Thank you.
I have a Mac which has Webroot installed a while back. Now suddenly it seems not to be activated. When I copied keycode manually to Webroot, nothing happens, it's just coming back to the same screen, informing:subscription information not available.Machine information:- Mac OS Catalina- Webroot 9.1.0.144I tried to install the latest version, but the installation is not completed, I guess because Catalina is not supported by the newest version. The program is not activated, so cannot upgrade Webroot on this computer to a newer version.Any idea to fix this?Thank you.
Hi All, I’m a Webroot noob and just wanted to grasp how Webroot manages Agent Version lifecycle and how might that effect AV Definition updates.Apologies if there’s a topic or webpage displaying this info.I’m administering a site with a spread of 9.0.29.26 Agents, up to 9.0.35.12 and the Management Console I’m looking at gives a nice RAG status spectrum of the Agents, with the 9.0.29.26 coloured in Red...assuming that means it’s out of support?Is this just a visual indicator to suggest updating or has that version actually expired and at risk of not receiving the latest AV definitions? Regards
Hello all, Has anyone been experiencing this issue with the Webroot Endpoint Protection agent for MAC? All our managed MACs in various sites, running macos 11/12/13/14, are experiencing this issue. This has been happening since October 2023. This happens after a reboot where the agent will load correctly and then crash during a scan. Webroot Support has not provided any ETA on a fix. Thanks for any feedback, Michael
Where can I find a list of the error codes using wsasme.exe in a Windows script?Thank you.
With the deprecation of the endpoint management console, we have lost a critical tool to help support our clients. Please add the client’s (WAN) IP address to the entities listing or to the summary section above or below the Internal IP as a suitable workaround.Using the Universal Reporter is too slow and cumbersome to obtain this information.
I think I read somewhere before, but I cannot find it out so if anyone can point me to that page, it would be great. Basically we are having mixed Windows 10, Windows 11, Mac High Sierra, Mac Catalina, Mac Sonoma. So, the Webroot Endpoint Protection agents are also in different versions. I want to have the list of each Webroot version which supports for which OS.For example:-Mac release 9.5.11.117 requires at least Big Sur macOS.In addition, I found this page https://www.webroot.com/us/en/legal#sys-reqs but not sure what versions mean here. Is macOS Sonoma a version with different builds? Or Sonoma 14.3 is a version and 14.3.1 is another version?Thank you.
