2 days ago BF2042 updated and in the process updated East Anti Cheat (EAC) which is what SecureEverywhere is blocking. Everyone that is using this AV can no longer launch the game. The EXACT thing happened when they updated Back4Blood and updated EAC in the process. Webroot pushed a patch that fixed it. I have sent a support ticket to Webroot but have heard nothing. Oh, BYW, when you completely uninstall SecureAnywhere, the game runs fine.
HELP, SecureAnywhere is blocking Battlefield 2042 from running,
Do you have a ticket number or the email you created the ticket with (DM me)? I can ping the support manager and have them take a look.
Yes, Ticket 430431 sent to them Dec 9. Thank you.
The whole BF2042 community is waiting for their fix.
Adding it to the Allow List does nothing. We are waiting. ;-)
Yep, only a complete uninstall. And I experienced the exact same thing with an update to Back4Blood. Both these games use EAC. I hope Webroot fixes this in a way that resolves this issue with ALL games that update EAC.
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/01c43660-31d6-43d4-a85f-f62e2c9c6da7.png)
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/01c43660-31d6-43d4-a85f-f62e2c9c6da7.png)
This doesn’t work. You must completely uninstall WSA.
Can you tell me the version your running? Is it v9.0.31.84?
https://community.webroot.com/home-product-releases-27/consumer-pc-agent-version-9-0-31-84-348726
9.0.31.84
I am having the same issue. ever since the most recent Battlefield 2042 update, Webroot has not allowed the game to run.
I am having the same issue. ever since the most recent Battlefield 2042 update, Webroot has not allowed the game to run.
It’s everyone with WSA playing BF2042. I have not heard of 1 person that can play with this combination. The last patch broke the game. Webroot is going to need a strategy to deal with Epic’s Easy Anti-Cheat updates. Webroot is NOT listed on their Anti-Virus Compatibility Guide.
Update, Webroot remotely did some testing on my computer and was able to get BF2042 running. They did this by turning a process off in their software but now with the logs they collected from me, they plan to have a fix pushed to all users soon. Thanks Webroot for your excellent help.
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/01c43660-31d6-43d4-a85f-f62e2c9c6da7.png)
Tried that too.
I am having the same problem hope they fix it soon
I am still having this issue.. This post says it solved but it does now share what processes they stopped. Can we please get an update on this??
Update, Webroot remotely did some testing on my computer and was able to get BF2042 running. They did this by turning a process off in their software but now with the logs they collected from me, they plan to have a fix pushed to all users soon. Thanks Webroot for your excellent help.
Hey Everyone,
I worked with
https://www.webroot.com/us/en/support/home-contact
However, we are aware of this issue and it will be fixed for all users in an update next release cycle.
I spent an hour on the phone with support and after they had remoted to my PC they said I just need to uninstall Webroot whenever I want to play. Different results than what others have been saying here.
What is the ETA of the next release cycle?
I spent an hour on the phone with support and after they had remoted to my PC they said I just need to uninstall Webroot whenever I want to play. Different results than what others have been saying here.
What is the ETA of the next release cycle?
Yes, when is the next release cycle. I refuse to unistall. Please fix this ASAP!
You should be able to get this workaround fix to work by contacting support like
I will update this thread as soon as I know more!
I spent an hour on the phone with support and after they had remoted to my PC they said I just need to uninstall Webroot whenever I want to play. Different results than what others have been saying here.
What is the ETA of the next release cycle?
This happened to me as well. I don’t know what is going on internally at Webroot. I called the night before to a rep. and he was going to remote in because there were instructions for it, but unfortunately my OS was not behaving and prevented a completion. I called today, after fixing my OS of course, and a different rep. said you just need to uninstall Webroot. I tried to explain I’m just trying to finish what the rep. last night couldn’t finish. He seemed to be unaware of this thread and of this fix. Is the fix to just uninstall Webroot?
This happened to me as well. I don’t know what is going on internally at Webroot. I called the night before to a rep. and he was going to remote in because there were instructions for it, but unfortunately my OS was not behaving and prevented a completion. I called today, after fixing my OS of course, and a different rep. said you just need to uninstall Webroot. I tried to explain I’m just trying to finish what the rep. last night couldn’t finish. He seemed to be unaware of this thread and of this fix. Is the fix to just uninstall Webroot?
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/5f901baf-e000-459b-9c7a-740e646131e2.png)
I am having this problem with BF2042 as well, but I can’t get past this screen to contact support. I always click “allow cookies”, and put in my correct pw, but this screen comes right back.
Hey
If you are having issues using your browser with this ticket system, I know of no issues with chrome, and can’t reset your password to get passed this screen (cookies shouldn’t prevent this) then my suggestion is you call support so they can remote onto your computer and do this for you.
Webroot Support:
Call 1-866-612-4227
Any update on this… I put in a ticket and it took 5 days to get back to me with a response to call. I don’t have hours to wait on tech support. When is the patch going to be released. This is really making me rethink renewing my subscription.
We were closed for the holidays and got back as of this week. I’m sorry it took over our normal estimated response time of within 24 hours.
I don’t have a estimated date of when the patch will be deployed, but it will be next release cycle.
Calling in to our free consumer support 1-866-612-4227 (2/1/4) is going to be the quickest way to resolve this issue pre-patch. An agent will have to remote onto your computer, so if you don’t have time to call in, you can always schedule a time for the technician to call you. Let me know if you are having trouble with this after you try to schedule a time in your ticket. Feel free to DM too with ticket details as everyone else that’s reached out has had a technician resolve their issue.
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