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571 Topics

Ken WFresh Face

asked in Got a Question?

new update /subsription

I'm attempting to update my subscription and found a 50% off at Webroot main page is this offer for the 2025 version of the program

OtterNew Member

asked in Got a Question?

My console displays the same computer twice, why and how do i remove the duplicate, looks like found where i can deactivate one of the duplicates. Guess the question is if i deactivate it will it deactivate the other. (strange situation)

asepetysNew Member

asked in Got a Question?

Webroot Warning About WRWTSSvc Trying to Install Itself -- Friend or Foe?

Getting warning at startup from Webroot that following is trying to install itself at every startup: Registry Key: \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\WRWTSSvcWebroot default action is to then disable that update. Is this legitimate or imposter update attempt?If legitimate, it seems to be a Webroot-related service, so why would Webroot not be recognizing it as part of its own software?Thank you!Arv

Matias_1989Fresh Face

asked in Got a Question?

Webroot/PC game problem

Hi I am not sure, but I guess the file as seen in the image is somehow blocked by the Webroot Antivirus - so the computer game won’t work. How would I allow this file? Thanks,Matias

TOM MCKEONENew Member

asked in Got a Question?

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP HOW DO I STOP IT

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP ON MY SCREEN HOW DO I STOP IT FROM AUYOMATICALLY POPPING UP

scamp4loveNew Member

asked in Got a Question?

Carbonite Refund

I recently purchased the Carbonite Basic plan for $56.99. How do I request a refund? I ordered this in error.

JayM90Fresh Face

asked in Got a Question?

No longer can see the option to scan files when right clicking on them

As the title says. As of updating my webroot subscription and keycode from Bestbuy, I can no longer right click a file and click “Scan with Webroot” option. I can still scan normally using webroot, but that option is gone. I tried going to bestbuy geeksquad online for direct support, but they swear this feature was never there, when I know it was there. Any advice.

mhklein57New Member

asked in Got a Question?

Picked a virus that Webroot missed: mergenetworkprotocol

I clicked on a link I shouldn’t have, and by doing so introduced my computer to a malwar called mergenetworkprotocol. It produces pop-up ads on my computer that won’t go away. On the web, I learned that it can do a lot of other nasty things. How can I get rid of it?

posted in Got a Question?

How Do You Add Additional Targets to Security Awareness Training Campaigns that Have Already Launched?

I checked the admin guide and couldn't find a way to do this nor could I find a way to send the existing campaigns we have to one more user/target that got added later.

TrishalynNew Member

asked in Got a Question?

I just installed my 5 device Webroot on 5 items but one of them keeps getting notificaion that protection is expiring soon and to renew. I go to the site and it shows a full year still available. What is wrong

likeastar20New Member

asked in Got a Question?

Can we get more info on this new module added?https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=1131&t=PRN-WSA-WRYES-Module-1105-Released-July-9th-2024

sbmmoffFresh Face

asked in Got a Question?

False positive, recommending my customers uninstall your product

Hi, I have many customers using your software and it is blocking my vpn from working, you’ve lost 5 customers this week as ive recommended that they use malwarebytes instead. I contacted you ages ago on email and was told since my app doesnt have a cert you wont approve it. Well malwarbytes and most of the other avs have approved my vpn. So you leave me no choice but to tell my customers to uninstall your anti virus. I have 44,000 users of my vpn. If you wish to stop loosing customers i suggest you whitelist my file moving forward. https://www.virustotal.com/gui/file/1bddf19534aee07e5a11afb46e224dad3982b68f8e73a91ca16669f4e92329e9

DagHANew Member

asked in Got a Question?

how to become a betetester..

Hello, how i can become a betatester.. would be great to be one… yoursDagHA

Manong Guro Gary RubyNew Member

asked in Got a Question?

What is my PC covered with? Also if i had Antivirus/worms before i renewed my Acct. would it be wiped out?

I have webroot coverage for VPN plus I think anti Virus. But I have a thing called HP Smart printer and they told me that I have malare and worms on my system, so if I have antivirus that should kill it yes? Please have a support agent call me to set me straight. Also my PC says I have coverage as a tablet is that correct?

densmperFresh Face

asked in Got a Question?

outlook email address has been scrubbed

I am new here. Currently running WebrootSecureEverywhere. My wife's outlook email address has been scrubbed and now receives 75-250 spam/phishing emails a day into her junk folder. Is there anything we can do to filter/block this kind of activity from reaching her account? Right now we have to manually delete these on a daily basis. Welcome any tips that can can be implemented. TIA

heartyFresh Face

asked in Got a Question?

Does WSA come with WIFI security or do I need to purchase it separately? The reason I ask I have a wireless laptop.

Gridmstr75Fresh Face

asked in Got a Question?

change email address for webroot account - compromised

hello, I am not sure this is the correct place to ask but i am getting nowhere with general support it keeps looping to the main webroot page when they send me a email address and password to log in. anyways the issue is i have an account somewhere with webroot not sure becuase i have not used it in a while under a gmail account that has been compromised on the dark web. I need to confirm if this email is still in use and have it deleted. please assist if any thanks

cpcnwNew Voice

asked in Got a Question?

Making Sense of Services?

Coming back to the forum after a long time this is what I have;The Forumshttps://community.webroot.com/Management Console CE 24.1https://my.webrootanywhere.com/ My AccountCE 24.1https://myaccount.carbonite.com/subscriptions Support Questionshttps://www.webroot.com/us/en/support/support-home 2. and 3. looks similar but are different. There is a lot of historic data in both and I would like to clear it if possible. I would also like all the information to be in one place? It’s all a bit confusing. A long time ago I had one log in and a console I could add customers keys etc and create groups for collections of keys. I think this was probably 2. but I can’t see any way to add or delete old info?Can anyone clear this lot up and put me on the right path?Thanks!

ClarkRFresh Face

asked in Got a Question?

Webroot, Windows 11, Printdialog.exe

Lately Webroot has been detecting printdialog.exe as a trojan virus. All certificates, date stamps check out as Microsoft’s software. Windows 11 not to long ago changed the print structure. Has anyone else run across this issue?Thank you ...

ErinrathNew Member

asked in Got a Question?

Microsoft Capilot added Notebook feature, how to get?

Hi, Recently I got an update that Microsoft Capilot added a Notebook feature. Has anyone used this feature and if then please tell me how to activate this? I am running Windows 11 and I am very eager to get this feature. Please suggest.Thanks in advance.

wamwegNew Member

asked in Got a Question?

I keep getting a CAPTCHA box that pops up from Webroot. It appears for less than a second over top of whatever I’m working on then goes away. This occurs with varying frequency - sometimes every minute or so. When it happens, whatever I'm working on stops and sometimes minimizes. How do I get rid of this?

caabear131New Voice

asked in Got a Question?

mcafee keeps coming on what to do to stop it.

The message is from Mcafee from re-captha-version- 3-71.com. why is it coming up and how to get rid of it?

RemodellerFresh Face

asked in Got a Question?

Why wont my HP Pavilluon Windows 7 laptop let me install WR Secureanywhere?

I keep getting this error message and this is after a fresh reformat + reinstall of Windows 7. I can't find the picture of the error message either. I'll keep looking. It may be a virus in the bios preventing webroot from installing since this is a fresh install of windows 7 with hard drive reformat.

spdwebroot2New Member

asked in Got a Question?

Authentication Code, not asking for specific 'digits'

I have an authentication code which I have used before. When asking for the code I am getting the dialog below. When I enter the whole code it says its invalid. Googling seems to imply I should be getting asked for specific letters/numbers, eg, enter SECOND… FOURTH letter. What can I do, I have tried 2 browser, chrome and firefox and both with same results

Strawboss1New Member

asked in Got a Question?

Crown Technologies

When Webroot was checking my computer, I received a call from someone who identified with Webroot and said my computer was corrupted and I needed to add a firewall which I agreed. Now that I have received a bill for $799.99 from Crown Technologies from Richardson, Texas, I beginning to think that I have been scammed. Has anyone else had this experience?

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