LIVE Q&A: Major Console Upgrades Coming Soon

Thanks to everyone who submitted their questions and to the Webroot team who stopped by today!

That concludes the LIVE Q&A. 

For more Webroot Console news and updates, be sure to check out our post below:

How much easier is it (the console) to use than before?

It’s a lot easier. We have extensively researched our redesign of the UX with input from 100’s of customers and using best practice UI design principles. From our own in-house pre-release usage the new console is a lot quicker and faster to navigate around. The modular design, consistent and the unified use of iconography and hover pop-up descriptions plus the simplified navigation make the console even more intuitive than before.

Is your knowledge base updating with all the changes? or is that something we will have to wait a while for.

The upcoming release of Foreign Code Shield is a great example of new functionality focused on improving protection. It will be a sub-component of Evasion shield, which was released last year with Script Protection. We will continuously be improving our Evasion Shield capabilities to enhance protection against various forms of highly evasive malware.​ 

One important thing to note is that the Evasion Shield settings are “off” by default. You must enable these settings via policy to ensure the highest level of protection.

The DNS Protection Agent identifies connectivity changes, be they Wi-Fi or even VPN virtual adapters, and manages them accordingly. For example, when an SSID changes, the agent will treat it like a new connection, identify the subnet, IP, and the local DNS server for internal resolution, and then start intercepting requests. With VPNs, more logic is applied so that DNS requests are correctly managed by the appropriate DNS resolver. This can be challenging as each VPN behaves slightly differently and they evolve with their releases. With this in mind, each iteration of the DNS agent works to improve this logic. If you have a specific VPN providing challenges, please let us know and we can likely get it working for you. 

Will we ever have the opportunity to make it easier to remove and then add installs onto system that have been cloned and then report as a secondary install? 

How much easier is it to use than before?

How does Webroot DNS work with VPN / moving laptops between WiFi networks? 

DNS Protection is a very different solution than a firewall, although there is some overlap. The advantage to DNS Protection is that, on a network, you can filter the DNS requests made by the network. This provides visibility as to what is being asked for, but also the filtering intelligence backed by BrightCloud, so you are not limited by the stagnant intel of a firewall - especially with the short lifespan of phishing sites you need timely intelligence. 

As a second advantage, when you install the DNS agent, your users can roam and work from home where they are not protected by the business firewall. With the agent, users are protected regardless of the network through which they connect.  

Devices can be deactivated via the console which sends an uninstall command to the agent. We are aware of instances where deactivated devices check back in and are actively investigating ways to improve the deactivation process.

I’m pleased to announce that all users/accounts will have access to the new Webroot Management Console from 27th April 2021

Are you going to give any serious love to the CW Automate plugin? 

Yes! With the new console you can delete deactivated sites. You’ll be able to do this from the same page where you deactivate sites - the site summary page.