So, I sent a ticket to Webroot technical support at 9:50 a.m. eastern time. No response. So, I called tech support at about 2:45 p.m. eastern time and was told by a voice recording that there was better than an hour's wait. I was placed on hold and listened to the music. Half an hour later, I was disconnected.
Not good, folks.
Best answer by RWM
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