Agent commands not received (version

  • 18 September 2019
  • 1 reply

Userlevel 1
Badge +2
Hello everyone,

I recently noticed that running an agent command like 'Scan' or 'System Optimizer' from the GSM console ends up with a 'Not received yet' status forever.

I tried on different devices, some having a firewall and proxy protecting them and some not secured. The commands are executed after a manual 'Refresh configuration' only on few of the devices I tested on.

I think this has something to do with the latest version updates, since I did not have any issues before.

Has someone experienced something similar?

Thank you.

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1 reply

Userlevel 2
Badge +4
I just posted the same question. A majority of my endpoints has this problem.
According to Webroot support there are no fix for it currently.

My issue is that most don't execute the commands at all even though it says executed.