Endpoint Protection

The computer and laptop keyboards are hanging, and the device needs to be restarted to log in. If we uninstall webroot, it works fine. Please advise how to solve this issue, just renew webroot for another 1 year.

Hi WSA CommunityWindows 11 Pro 25H2  Build 2600.7019  WSA popup reporting 32 Registry Errors.I start WSA System Optimiser and the Windows shows 4 Registery Entries and after Optimsing Shows 26 Entries. If I relaunch WSA System Optimiser reports 4 entries and 26 Post Optimising.Ran DISM /Online /Cleanup-Image /CheckHealth, DISM /Online /Cleanup-Image /ScanHealth and SFC /Scannow is an elevated Command Prompt no reported issues.Any ideas please ?Thank you SXR6

A new Macbook Air, M3 CPU. Sequoia 15.5.I downloaded  the Endpoint Protection Agent from Management Console. Run installation. Finished with information: Next Steps:The Webroot SecureAnywhere® application will launch automatically after you close this window. You will be guided through a few additional steps to finish activating your product. But Webroot is never coming up. Even I tried to run it manually, no success. Don’t have any warning, for example, that I need to allow an downloading app either. Any idea why? And how to continue the installation steps?Thanks.

We're looking to [optimize our existing/implement new] OpenText Cybersecurity setup and need expert guidance on security best practices. Seeking a consultant with 1-2 weeks availability to help us:Develop comprehensive threat detection and incident response strategies Set up advanced endpoint protection, email security, and backup management frameworks Integrate OpenText solutions with existing security tools and MSP platforms Optimize security operations, threat intelligence, and compliance management Train our teams on platform best practices and ongoing security optimizationExperience with similar OpenText Cybersecurity implementations and proven security expertise preferred.

Just wondering… Apple releases macOS Tahoe now. Have Webroot developer tested with beta versions? Is Webroot agent still working fine with each new OS version? Or should we wait until Webroot announces supporting to the new OS version?

​@JDeBerry   I see some Mac agents updated to version 9.7.2.182, while some others are still running version 9.7.1.110, but there is no announcement for this newest version. Wondering when it’s available, and what’s the change log?Thanks.

I was looking at my Google Account activity and noticed a listing for a Samsung S22 Phone and I have never owned a Samsung S22, in the middle of last month.I have had 2FA setup for ages and my Google Account has nothing to do with my Banking.Have scanned my Windows 11 PC with Webroot Secure Anywhere and Windows Malicious Removal Tool. I scanned Pixel Phone and Tablet with Webroot Mobile Security. I used full scans on all devices and nothing is being detected.I have changed my Banking Password and my Gmail Password.I don't have my Banking Password saved in my browser passwords.I tried tracing the device via google and it could not be found.The message on Google is "This session was used only briefly, and not recently. It’s already ended and has no access to your account."Any thoughts please?Thank you SXR6

Hello,We have updated our WSA Mac Business Agent to version 9.7.1.110.This release includes the following updates:As part of our integration with OpenText™ Cybersecurity, Webroot Business Endpoint is transitioning to OpenText™ Core Endpoint Protection. During this rebranding process, you may still encounter references to Webroot. Improvement in interactive installation experience for EDR/MDR. Device-level GSM policy support for selective installation and uninstallation of EDR/MDR. Security hardening.Previously installed business agents should update automatically. If you experience any issues related to the update, performance, or stability, please don’t hesitate to contact us.Thanks,JRathee

Good afternoon, My customer Vonburg TV is using webroot for antivirus. Now he has seen the picture beneath on one of his desktops. that Webroot issues a warning indicating that vonburgtv.nl might contain potentially unsafe content." Is it possible  that Webroot remove Vonburgtv.nl from its blacklist?Regards,Ger van de kolk

I am seeing an number of hits from different client of the Win.Trojan.Coffeeloader malware of the last couple of days.  Has anyone else seen this one.  I have done reading on this but doesn’t seem to be any real data on how to  properly check that these hits are legit and not false postives.  They seem to find the issue in ARMOURYAIOSDK.DLL from Asus Armoury Crate.  I have check the first system with additional malware checkers and found nothing.  Webroot has been quarantining the file but trying to get a second opinion from other checkers.  Anyone else seeing this?

Is there a supported method for mass updating the keycode on many PCs on a domain via GPO or otherwise?

Hi there,We’ve been exploring some of the newer features with Webroot and I am curious if the Isolate function can be triggered automatically by the endpoint agent.The documentation seems to indicate that it is only a manual process, but that seems ineffective. By the time we have someone in the portal clicking the isolate button, it’s probably too late to do much good.Thanks for your help!Matt

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solution

When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?

Hello CommunityCurrently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access?Best Regards

Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?  

Hello there,I am new to OpenText Cybersecurity solutions and am looking for some guidance on best practices for implementing these tools in a hybrid IT environment. Our organization is currently transitioning to a mix of on premises and cloud based systems; and we are particularly interested; in leveraging OpenText's solutions for data protection; threat detection; and response. What are the best practices for integrating OpenText's cybersecurity solutions with existing on-premises infrastructure and cloud platforms? Are there any common challenges or pitfalls that I should be aware of during this process?🤔How does OpenText support data protection; especially with regard to regulatory compliance? Are there particular features or modules that are particularly beneficial in ensuring compliance across hybrid environments?🤔Could anyone share experiences or recommendations on using OpenText's tools for incident response? I am interested in understa

Hello Team, What does the reason why the status of the agent command is failed. I tried to uninstall Webroot on a device. After 22 hours I checked the command log and it says failed. The device is checking in fine on the console. Any reason why it fails?

Hi Webroot Team, Newbie here. Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled? Also, if the Web Threat Shield extension is disabled from a device with Webroot client program, does it mean that if the User accessed a malicious site, Webroot would not block it? Thank you.

I have a Mac which has Webroot installed a while back. Now suddenly it seems not to be activated. When I copied keycode manually to Webroot, nothing happens, it's just coming back to the same screen, informing:subscription information not available.Machine information:- Mac OS Catalina- Webroot 9.1.0.144I tried to install the latest version, but the installation is not completed, I guess because Catalina is not supported by the newest version. The program is not activated, so cannot upgrade Webroot on this computer to a newer version.Any idea to fix this?Thank you.

Hi All, I’m a Webroot noob and just wanted to grasp how Webroot manages Agent Version lifecycle and how might that effect AV Definition updates.Apologies if there’s a topic or webpage displaying this info.I’m administering a site with a spread of 9.0.29.26 Agents, up to 9.0.35.12 and the Management Console I’m looking at gives a nice RAG status spectrum of the Agents, with the 9.0.29.26 coloured in Red...assuming that means it’s out of support?Is this just a visual indicator to suggest updating or has that version actually expired and at risk of not receiving the latest AV definitions? Regards 

Hello all, Has anyone been experiencing this issue with the Webroot Endpoint Protection agent for MAC?  All our managed MACs in various sites, running macos 11/12/13/14, are experiencing this issue.  This has been happening since October 2023.  This happens after a reboot where the agent will load correctly and then crash during a scan.  Webroot Support has not provided any ETA on a fix. Thanks for any feedback, Michael     

Where can I find a list of the error codes using wsasme.exe in a Windows script?Thank you.

With the deprecation of the endpoint management console, we have lost a critical tool to help support our clients.   Please add the client’s (WAN) IP address to the entities listing or to the summary section above or below the Internal IP as a suitable workaround.Using the Universal Reporter is too slow and cumbersome to obtain this information.  

I think I read somewhere before, but I cannot find it out so if anyone can point me to that page, it would be great. Basically we are having mixed Windows 10, Windows 11, Mac High Sierra, Mac Catalina, Mac Sonoma. So, the Webroot Endpoint Protection agents are also in different versions. I want to have the list of each Webroot version which supports for which OS.For example:-Mac release 9.5.11.117 requires at least Big Sur macOS.In addition, I found this page https://www.webroot.com/us/en/legal#sys-reqs but not sure what versions mean here. Is macOS Sonoma a version with different builds? Or Sonoma 14.3 is a version and 14.3.1 is another version?Thank you.