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This one is huge .....

One of our customer has a big issue with new client version.

Last update turn off the internet at all endpoints. There was no problem until the update.

WSA cut off internet access on all machines where they raised to version .46.

They edited policy settings and nothing - only help was to uninstall WSA or its complete shutdown.

He can not send us logs from machines because as soon as they turn on the WSA - internet connection will be blocked.

Do you or support can somehow remotely help with this situation?
Yes, our support team can remotely investigate and resolve the issue. 

 

Please include Endpoint Protection - Cutting off Internet in Version 8.0.4.46 in your Support Ticket.

 

Edit: WSA does not need to be running to collect logs
Has there been any resolution to this at all? I am having the exact same problem with a workstation that is currently running 8.0.4.66 with Windows 8.1 Professional. I initialy thought that the problem was with another componenet however after a rebuild the issue occured again after i reinstalled. 

 

Network gets compleatly locked down and after uninstalling webroot I have been unable to get dns resolution to work again correctly. Very odd.

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