Bug - Webroot Blocking Itself - attempted to load a non-system/Webroot DLL

Userlevel 1

MSP here using endpoint protection.

Problem 1 - 

For some reason my Webroot clients never update, on any computer. I always have to install the latest WRSA.exe installer manually. This has been going on for over a year.

Problem 2 - 

I installed the latest, a few minutes ago. Upon inspecting the WR log files, I found that Webroot is blocking itself when updating/installing.

Blocked: Webroot Process ""C:\Program Files\Webroot\Core\WRSkyClient.x64.exe"


2 replies

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Userlevel 7
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Have you opened a ticket and sent this over to support? Our enterprise support are going to be who can help you diagnose and resolve this issue