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Hello

 

I'm having reports from multiple users that web site performance for our Intranet site is extremely slow.  The developers are saying that it's webroot.  I'd like to know if it's possible to whitelist websites with webroot so that it does not attempt to scan the content prior to loading it.  Is this possible?

 

Other than completely disabling webroot what other options are there for me to tune performace of the web experience?  When I look at the policy I see there are a number or settings relating to Web Threat Sheild.  Where can I find documentation on what each of these settings does and how it works?

 

Thanks,

 

Scott
Hello Scott,

 

There are a few different ways to do this currently.

 

You can submit a request through Brightcloud, or by contacting via phone or ticket. Usually calling in is the fastest way to go about this, followed by a ticket, then Brightcloud.

 

I have provided the links and number below for this.

 

Support number - 1-800-870-8102

 

Link to create a ticket - https://www.webrootanywhere.com/servicewelcome.asp?SOURCE=ENTERPRISEWSA



They can also go into greater detail about what the Web Threat Shield is and does, as well as help you set up your policy. I have also provided a link below that may assist with explaining some of these features but it does not go into a lot of detail.



http://www.webroot.com/shared/pdf/wsab-ep_ds.pdf

 

Please let me know if there is anything else I can assist with.



Regards,

 

 

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