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Greetings

 

I have installed Webroot Secureanywhere Endpoint protection on a windows 2008 R2.

For some reason i cannot see this server on the Webroot management console. Also I cannot uninstall it as it needs to be managed.

I have installed Webroot on around 50 computers in our company and this is the first time I see this issue.

 

Has anyone seen this before? How to go around it?

 

Help is much appreciated.

 

Kind Regards

 

ioannis
Try temporarily turning the firewall off and forcing a poll, if this is not a critical server.

 

Otherwise I would run http://download.webroot.com/wsalogs.exe and open a Webroot ticket. Any issues of an endpoint not communicating or losing connection are very important to have investigated, on behalf of all business customers.
Dear explanoit

 

This is exactly what I did and contacted support who informed me that my server cannot been seen.

They have instructed me to boot the server in safe mode network and uninstall Webroot then re-install it.

It worked fine.

 

Thank you for your support.

 

Regards

 

ioannis

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