Chrome Extension causing logout issues?

  • 5 February 2021
  • 4 replies

I just rolled out Webroot to a client, including the Chrome extension. Almost immediately after rolling it out, one user starts complaining of websites not keeping him signed in. They only thing that's changed is WR. Has anyone heard of this before? 


Best answer by TripleHelix 5 February 2021, 15:35

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Userlevel 7
Badge +63

Hello @Chrishuff1 


Are you using the Business version or are you an MSP?



I am an MSP

Userlevel 7
Badge +63

Okay I have seen others have this issue and they have to put Chrome under Allow in the Identity Shield.



Also it’s best to contact Business support!


All business protection products

Mon - Fri 7 AM to 5:30 PM (MDT)

Open a support ticket

Tel: 1-866-254-8400



Userlevel 7
Badge +63

@Chrishuff1 here is some info: