Hello @ and welcome to our Community.

 

Have you tried creating an override for the specific folders?



Example: C:UsersBobAppDatalocalMicrosoftInternet Explorer

More info from our Admin Guide: https://live.webrootanywhere.com/content/806/Applying-overrides-from-the-Overrides-tab



Do keep in mind if it is generic it is probably not going to be respected since AppData is a known location for threats to target.

 

(Also keep in mind I'm by no means an Endpoint expert but this is what I'm gathering)

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@ - Use the dynamic directory structure, %AllUsersProfile% heapptooverride  - You have to declare a sub-directory after the initial %AllUsersProfile% - and this will tell the agent to override the PE (portable executable) that resides and launches from a user profile dir. Not ideal or recommended, but this will help with all profile dirs.

 

Here's a basic example using the Whitelist configuration wizard on the GSM.

 

 

Hope That Helps

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