Firewall Rule changes for new console?

  • 22 April 2021
  • 1 reply

There’s a list of URLs that need to be granted access through firewalls from your KB that float around this forum. In anticipation of a new console going live in five days, are there any new exceptions that need to be made to our clients’ firewalls in order for endpoints to continue checking in?

List of URLs we currently allow traffic to:


Agent communication and updates

(Please note: Some firewalls do not support double dotted subdomain names with a single wildcard mask (i.e. being represented by * so some environments might require either * or *.*


Agent messaging***

Agent file downloading and uploading 


Management portal and support ticket logs upload

Web Threat Shield


Best answer by khumphrey 26 April 2021, 21:42

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Userlevel 7
Badge +20

Hey there @lls ,

This would be a great question for our business support team. Please reach out to them here: