I'm posting to make a complaint about the extremely brief idle timeout for a GSM session. I'm all about security, and I appreciate the two factor login process for the GSM. However once logged in, I have the GSM maximized on a 40" display on one wall of my office, and I want to have available at a glance, throughout the day, any malware activity that needs attention. Or if a client calls in with possible malware activity, I need to be able quickly asses the status of their machine and access agent functions.

 

Instead what I get is the login screen and requirement to re-login, choose my console (mobile or GSM), and wait for the GSM to appear (which is not the quickest web portal I use by any means) to get to that information. And if 5 minutes passes, I have to do it all again.

 

Once in the morning is enough. Once I'm logged in I need that session to stay active ALL DAY LONG. I am tired of logging in 20 times a day, or just not having that information. 

 

I'm a big fan of Webroot. It works and is effeicient. But this GSM idle timeout is NOT EFFICIENT for the way I work. It's enough of an issue right now that I'll move my clients to another soluton that takes into consideration not only adequate security but the needs of the way I work and the need to have reasonable access to a session that I securely logged into.