keeps saying "scan required" and needing to reboot to fix! Can't deal with this anymore!

  • 26 February 2017
  • 1 reply

Userlevel 7
Badge +26
Every once in a while randomly it keeps saying "scan required" and the only way to fix this is rebooting and I can't do this on a server! Please let me know a fix is nearby for this. I am getting pretty fed up with this it's happened 3x this month. 

1 reply

Userlevel 7
I apologize for the frustration I'm certain this causes.

I've heard from our Team that you can try correcting this by setting the scan to run while it is idle. You can change this under the Policy entry for: Scan Schedule > Time > Scan before "X" when computer is idle

If this does not help, please reach out to our Support Team so they can gather more data from the device to better track this issue:
Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: