New installation of Webroot Secure Anywhere picks up old licence key

  • 22 February 2019
  • 1 reply

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I am trying to install a new version of Webroot onto a machine that have previously had an installtion of webroot on them. When I install the new version they old licence key is being used and the PC is reporting into our old MSP's console.

I've tried to use the installer with the licence key already and the MSI and manually enter the licence key however it this doesnt seem to work.

Any ideas?


Best answer by akim 22 February 2019, 18:07

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Hello @stevec, I would recommend that you open a ticket with our tech support team, as they will be able to take a closer look and help you resolve this.