The specified network file name is no longer available

  • 15 March 2017
  • 2 replies

I currently run my wireless clients over a VLAN.  Lately (not sure when it started) my clients would get the message "The specified network file name is no longer available" when accessing the file shares.  I disabled Webroot and the problem has gone away.  V  If the clients are connected via ethernet they see no issue (Webroot enabled).

2 replies

Update: I enabled WebRoot while using wireless network and it has not dropped off.  So....
Userlevel 7
Greetings @,

Sorry to hear of the issues you're having.

Could you try disabling both the ID Shield and Web Threat Shield and see if that causes any change?

Otherwise your best bet is to run our log utility and reach out to our Support Team so they can investigate further.

Log Utility:

Business Technical Support: Call 1-866-254-8400
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