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The title Is "files are encrypted by CTB-LOCKER"
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Welcome to the Webroot Community!

 

We apologize for the issue that you are experiencing.

 

I was unable to locate an account with the email address provided.

 

For this issue the best thing to do would be to contact our support team so they can take a look and see what we can do to assist.

 

Please note that you must have a valid subscription to recieve our free support.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

Best Regards,

 

James G.

Webroot Community Support Team

 

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