Update on Winlogin 4005 & Terminal Servers:

 

Webroot has been actively tracking and monitoring an issue that affected some customers operating Terminal Servers in a virtualized environment.

 

Following intensive root cause analysis, Webroot is changing its recommended server defaults for any servers with protection and remediation enabled. Webroot now recommends that its Self-Protection function is set to ‘Minimum’ on all Server Policies.

 

Webroot’s in house, and external customer based testing has proven that changing this setting from Maximum/Medium to Minimum significantly reduces the frequency of Winlogin 4005 errors in most cases.

 

Our agent supports 3 self-protection settings. These settings offers a range of granularity to ensure that our software is compatible with the widest range of servers, enterprise environments, product mixes, operating systems, platforms, and browsers. Selecting ‘minimum’ still provides a high level of security but it best able to manage the different environmental behaviors generated in Server deployments whilst still providing the security and value expected from Webroot.

 

The Webroot development team continues to work to a solution that will reduce to zero, instances of Winlogin 4005 attributable to Webroot. It is expected that further code releases or recommendations may be required in the near term to reach that important goal.

 

We sincerely apologize for the extended time it’s taking to solve this complex fault and thank affected customers for your continued support, patience and understanding in this matter.

 

Kind regards,

The Webroot Team