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Hi all,

 

We run Webroot on some servers. There are issues with not being able to exculde directories from scans so its not suitable for all servers. However we have recently trialed it on Windows 2012 r2 Terminal servers.

 

We have found that Webroot kills the performance of terninal servers. These servers are highly spec'ed with cpu, and high ram. They run very well before we install Webroot but once that is installed it makes the servers very sluggish for users.

 

Often it seems to be users who are using web based apps, or large files. If there was a way to exclude certian files or directories from scanning it may help, but I'm not sure about web apps.

 

For every user that logs onto the terminal server a new instance of Webroot starts, I wonder if these individula instances conflict with each other.

 

Does anyone have any experience with making making webroot suitable to run on a terminal or citrix server?

 

Thanks, Simon.
It sounds like there is a process that is being monitored as unknown.  Either check the monitored processes on the machine, or go ahead and contact support and they'll be able to help you check that.  Once those processes are allowed and/or whitelisted, the performance hit should go away.
Hi Nic,

 

Thanks for the reply, how do I check the monitored processes?

 

Thanks, Simon
There's a report called "Endpoints with undetermined software" that you can run, or you can go to the client and click on the gear symbol next to PC Security, then click on the Block/Allow Files tab and see if anything has the radio button on the Monitor column.

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