Uninstalling from Apps & Features or Appwiz.cpl fails with the above message. Logging in as Administrator does not work. Logging in Safe Mode doesn’t work. How do I remove this program from my Windows 10 system? Webroot Secureanywhere endpoint 9.0.29.62 -Protected is listed in Hidden Icons.
This app starts even when I remove it from the Startup folder. Starts in Safe Mode. I booted to an Admin CMD prompt, renamed the application so it would not start, rebooted, changed the name back to run the uninstaller and the app started up by itself again. My client doesn’t know how it got installed. This is his personal PC.
I have never seen anything other than MALWARE act like this. I will have to reboot to Admin CMD and rename the executable so it will not run until I get a response on how to actually uninstall this malware.
There are two options:
- Have your client reengage with the previous service provider to invoke administrative commands in the console that will tell the agent to uninstall itself with console privileges.
- There is a safemode option. Boot into safemode, launch CMD (runas admin) session accounts do not pass admin privs to CMD, so runas is best. Locate the wrsa.exe application and run wrsa.exe -uninstall - This is well documented in many locations in our support and KB areas.
Hope this helps.
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