Webroot Uninstall Breaks Network Connection - Win10

  • 1 December 2016
  • 5 replies

After uninstalling SecureAnywhere v9.0.13.62 (Windows 10) both ethernet and wireless connections become unidentified. If I restore point back to when Webroot was still on, network works fine. Remove Webroot and reboot, networks go unidentified again.
SFC = no integrity problems. Removed NIC drivers and reloaded, nope.
Any thoughts? Been working on this for two days now.

5 replies

Did you ever find a fix? I've been working on this same issue for hours.
Userlevel 7
Hello @, welcome to our Community.

I checked with our Enterprise Support Team and they haven't heard of this issue as of yet. I've opened a Support Ticket on your behalf with our Team so they can collect logs to further diagnose.

@ I would advise reaching out to our Support Team as well:
Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
I've got a Home version installed by Best Buy. Google lead me to this topic so I thought I would post. Who should I contact?
The fix for me was Command Prompt/Run as Administrator: "C:Program FilesWebrootWRSA.exe" –uninstall 
Uninstalling several times via Programs & Features Control Panel resulted in "Unidentified network" with no IP address issued by the network's DHCP server (169.xxx.xxx.xxx address) after reboot.
Userlevel 7
I'm so sorry to hear of all of the trouble you've been experiencing, @.

Though I'm really glad to hear you found a temporary solution.
We really appreciate you posting it here so that anyone else who comes across the same problem can know what to try.

For future reference, you can contact our Consumer Support Team for all technical inquiries or questions:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp